Refund & Returns Policy

Effective Date: May 19, 2026

At ARANA DECORE, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards and customer expectations.

Please review our Refund & Returns Policy carefully before making a purchase.

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1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product

• You received an incorrect item

• The product arrived defective

• The item is incomplete or missing components

To be eligible for a return request:

• The item must be unused and in original condition

• Original packaging should be retained

• The request must be submitted within 24–48 hours of delivery

• Proof of purchase/order confirmation is required

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2. Non-Returnable Items

The following items may not qualify for return or refund:

• Used or damaged items after delivery

• Products damaged due to customer mishandling

• Customized or special-order products

• Clearance or sale items (unless defective)

• Minor variations in color, texture, or appearance caused by lighting or screen settings

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3. Return Request Process

To initiate a return or complaint, customers should contact our support team with:

• Order number

• Product photos/videos

• Clear explanation of the issue

Our team will review the request and respond with the next steps.

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4. Refund Policy

Approved refunds may be processed through:

• Bank transfer

• Store credit

• Original payment method (where applicable)

Refund processing times may vary depending on payment providers and banking channels.

Shipping charges may be non-refundable unless the issue was caused by ARANA DECORE.

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5. Replacement Policy

If a replacement request is approved:

• The replacement item will be shipped based on stock availability

• Delivery timelines may vary depending on location and inventory status

If the requested replacement item is unavailable, an alternative solution may be offered.

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6. Damaged Shipments

Customers are advised to inspect parcels at the time of delivery.

If the package appears visibly damaged:

• Take clear photos immediately

• Report the issue to our support team as soon as possible

Failure to report within the allowed timeframe may affect claim eligibility.

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7. Order Cancellation

Orders may only be canceled before shipment processing.

Once dispatched, cancellation requests may not be accepted.

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8. Return Shipping

Depending on the nature of the issue:

• Customers may be required to return the product

• Return shipping responsibility may vary after review

• ARANA DECORE may arrange pickup in eligible cases

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9. Refund Rejection Rights

ARANA DECORE reserves the right to reject refund or return requests if:

• Policy conditions are not met

• The claim appears fraudulent

• The product has been used, altered, or damaged after delivery

• Required proof or evidence is not provided

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10. Policy Updates

ARANA DECORE reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

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11. Contact Us

For returns, refunds, or support inquiries, please contact:

ARANA DECORE
Website: aranadecore.pk
Email: info@aranadecore.pk